Service Jobs
Schedule, document, photograph, sign off, and invoice service calls.
| Date | Client | Location | Primary Tech | Secondary Tech(s) | Service | Status | Hours | Invoice |
|---|
Technicians
Per-technician performance, workload, service history, inventory, and operational reporting.
| Technician | Availability | Jobs | Completed | Completion | Redo Rate | Hours | Mileage | Expenses | Inventory |
|---|
Service Performance
Operational Totals
Recent / Matching Jobs
Assigned Inventory
Payroll
Private technician hours and estimated gross payroll. Super Admin only.
| Technician | Pay Rate | Today Hours | Today Gross | Last 14 Days Hours | 14-Day Gross | This Month Hours | Monthly Gross | Jobs This Month |
|---|
Gross payroll is an operational estimate based on recorded technician hours × pay rate. Taxes, overtime rules, benefits, reimbursements, and deductions are not calculated here.
Service Job Imports
Bulk import Excel service logs or import individual technician emails.
Bulk Service Log Import
Upload the LunaSupport Excel service log. Only actual service dates from March 1, 2026 through July 27, 2026 are included.
1. Paste Technician Email
Historical imports are marked as imported records and do not create Square invoices automatically.
2. Review Import
Clients
Search and maintain client master records.
| Client | Primary Location | Contact | Phone | Jobs | Orders | Status |
|---|
Account Information
Locations / Sites
Service Jobs
Projects
Orders
Materials / Hardware History
Projects
Track approved work against actual visits, labor, materials, expenses, cost, and margin.
Approved / Planned
Actual / Real-Time
Visits / Jobs
Calendar & Dispatch
Month, week, and day scheduling with technician availability, conflicts, and unassigned jobs.
Technician Availability
Client Orders
Printers, ink/toner, computers, surveillance, access control, and hardware requests.
| Client | Item | Qty | Status | Needed | Est. Total |
|---|
Inventory
Track hardware assigned to technicians.
| Item | SKU | Qty | Technician | Notes |
|---|
Reports
Live company performance from the production database.
Activity Log
Super Admin audit history for user logins and changes throughout LunaSupport.
| Date / Time | User | Role | Type | Action | Area | Record | IP | Details |
|---|
Technician Resources
Field utilities, vendor tools, printer drivers, and support links.
Printer / Copier Resources
Konica Minolta
Canon
Brother
Epson
Security / Network / Field Tools
User Administration
Users, roles, and technician availability.
| Name | Username | Role | Availability | Active |
|---|